Summary

The Digital Technology Analyst (e.g. business analyst) operates as the main digital content liaison towards one or multiple business clients within the ENOWA value chain. It has strong understanding of the actors business needs/requirements and is able to support the translation of these into the right digital solutions.

Key Accountabilities & Activities

In line with the business and digital strategy of ENOWA, the successful candidate will:

• Acts as main liaison, customer success manager to 1 or more business clients within ENOWA.
• Take ownership of that part of the digital portfolio that belongs to your business clients.
• Understand & challenge business requirements, provide consultancy advise and translate requirements into working digital solutions.
• Working in an Agile context, drafting use cases / user stories / epics.
• Be an active member of product teams delivering digital solutions to your clients.
• Continuously seek ways to further improve the digital solutions offered to your client base.
• Participate (if required) in showcases contributing to MVP and analytical product evaluation.
• Collect and analyze organization effectiveness measurements across projects and digital/business units.
• Maintain measurement relevancy by collaborating with partners to understand their needs.
• Continuously implement new processes and tools to automate reporting capabilities.
• Provide (if required) generic support to the continuous improvement of the Digital & AI Department.
• As project manager manage small to medium size digital initiatives.

Background, Skills & Qualifications

Experience

• + 5 yrs experience in the role of business analyst, customer success manager.
• Proven experience in project management and working in agile team setup.
• Experience in analyzing and breaking down problems and information using structured frameworks and methodologies.
• Experience in managing relationships with internal business customers.
• Specific experience working in Utility Sector especially Energy or Water is a huge plus.
• Relevant experience with stakeholder management.

Knowledge

• Proficiency in the relevant analytical products and assets.
• Experience in analyzing and breaking down problems and information using structured frameworks and methodologies.
• Strong collaboration, critical thinking, problem solving and detail-oriented skills.
• Knowledge of project management technics (incl Agile).
• Knowledge of Quality Standards/Procedures.

Skills

• Excellent stakeholder management and other interpersonal, communication and motivational skills.
• High commitment to meet business needs.
• Experience with Agile and Scrum way of executing projects.
• Good analytical and logical thinking skills.
• Ability to craft alliances and positively influence peers and stakeholders.
• Successful in steering & coaching direct colleagues.
• High personal energy, active approach with a can-do mentality.
• Demonstrated ability to work on a diverse scope of tasks simultaneously.
• Ability to operate in a team-oriented and collaborative environment.
• Flexibility to work in the relatively unstructured environment of a start-up.
• Good written and spoken English.

Education & Experience

• Master’s degree in computer science, Software Engineering or related field preferred.
• Proven track record of success, possibly backed-up by a positive referral.
• Relevant advanced certifications from top-tier companies / education platforms.