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Director of Visa and Immigration

Sector:  NEOM Authority
Division:  NEOM Authority Activation Office

Position: Head of E-Visa and Immigration

Reports to: Chief of Staff, Authority

Sector: Authority Activation
Job Location: Sharma, KSA


Role Purpose: Oversee efforts to establish best in class streamlined process for issuing visas and residency permits. Ensure NEOM has in place a flexible and inviting visa and immigration regulations that create conditions for hiring the best global talent.



  1. Develop an End-state operational model and future strategy for all Visa and Immigration related functions​
  • Use global benchmarks to establish best practices, headcount, and operating models and design an innovation strategy in line with NEOM vision ​
  • Ensure end-state operating model is fully lean, highly relying on automation and outsourcing while ensuring collaboration across the full government​
  1. Drive establishment and end state design of all department objectives. These can be categorized into 5 Criteria:​


i)  Regulations & Policies​

  • Work with NEOM Legal on developing and finalizing Regulations, Policies and Standards
  • Provide expert content and collaborate with other departments to address dependencies ​

ii) Regulators (People)​

  • Estimate headcount on lean core-staff, in-house and supplementary headcount (Contract/Experts)
  • Coordinate with HR and Governor’s Office to identify human resource needs for the Departments’ functions, migrating internally, or hiring externally​
  • Develop Job descriptions, validated with experts.

iii) Operational Assets & Systems​

  • Identify and procure/implement assets and systems required to execute on the Departments functions and mandate (e.g. monitoring equipment, planning software, CRM, use of shared services)
  • Work closely with Cognitive Government to develop both interim and end-state systems to deliver Authority services, and interim phase inspections & compliance​

iv) Protocols & Governance​

  • Develop the governance and processes for the internal operating model of functions, defining SOPs.​

v) Stakeholder Interaction & Interface with Base Economy​

  • Identify areas where cooperation and agreements are needed to provide services in the interim period and identify segregation of duties for interim service delivery​
  • Identify Base Economy entities and develop processes to communicate and liaise with key points of contact for departments activities and action​
  • Determine plan for transition from BE to Authority to remain compliant​

3. Develop/Review and implement a transition plan to end-state for all Department ​functions​

  • Ensure there is a phased transition plan for each department function to reach end-state model, using NEOM Vision principals: lean, efficient and tech-enabled
  • Track and communicate progress​
  • Manage the budgets and finances related to the established Authority in ​coordination with NEOM Finance department

Main Responsibilities

Establish streamlined process for issuing visas and residency permits

Set out principles for timelines, deadlines, quotas and clarifications related to visas

Implement a fully electronic single point of contact for visa applications

Ensure straightforward written approvals and denials

Oversee efforts to implement fast-track of entry and electronic service delivery

Oversee the issuance and publishing visa and residency and work permit information, policies and processes on the NEOM e-visa system

Withdraw and revoke approvals for violations of relevant laws while ensuring an appeal process through the Zone Courts

Identify and implement governance processes within the E-visa office

Work closely with heads of sub-departments and external partners to identify and source human resource needs for the E-visa office

Coordinate with and support the Base Economy authorities when needed, in accordance with the Founding Laws

Align the E-visa office priorities with NEOM’s Strategic Plans




Knowledge, Skills and Experience:

  • Advanced degree in law, immigration or in a related field,
  • 25+ years of experience in the public sector or in a private institution focused on immigration
  • 10+ years of senior leadership experience in public sector organizations (e.g., Minister, Deputy Minister) or private immigration focused organizations (e.g., as CEO, COO) is preferred

Likely previous employers: Immigration focused ministries (e.g., Ministry of External Affairs, Ministry of Interior, Visa Office); Private institutions or international organizations focused on immigration and visa processing (e.g., TLS Contact, VFS, BLS)


Qualifications and Experience.

  • Demonstrated knowledge of electronic visa procedures through previous experience and leadership positions including in visa processing organizations
  • Knowledge of:
  • Customs policies
  • Immigration law
  • Visa policies
  • Visa processing

NEOM’s Vision and objectives


  • Free Accommodation.
  • Free Laundry and housekeeping.
  • Free transportation.
  • 2 flights per month domestic round trip.
  • 1 Annual Travel Allowance.
  • Relocation Flight.
  • Free Meals ( breakfast, lunch, dinner ).
  • Schooling - 60K SAR per child up to 3 children.
  • Bonus 20-30% annual (performance based).
  • Savings Plan ( Long-term incentive plan ).
  • Medical insurance ( VVIP health coverage), for Employee, Family & Parents.
  • Annual Leave 30 working days annual.
  • Remote Working 24 working days annual.


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