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Head of Non-Containerized Cargo Operations

Sector:  OXAGON
Division:  Port/Sea Mobility


The purpose of the Head of Non-Containerized Cargo Operations position is to lead all general cargo, bulk and passenger operations including the optimization of cargo flows, processes and procedures, safety, reporting, budgeting, service delivery and leadership of team.



  • Develop and execute strategies for the non-containerized operations, in line with the organizational vision, strategy and objectives
  • Manage daily operations according to Neom operating principles of the business and relationships with customers, government entities and port stakeholders
  • Participate in developing customer agreements and take responsibility for the execution and maintenance of agreed service levels
  • Collaborate with T&D to develop systems to improve performance and productivity to drive down cost
  • Identify innovation solutions for non containerized cargo for testing in live environment
  • Ensure policies and procedures for safety, environment, and security compliance of all related activity areas
  • Liaise with port stakeholders to ensure effectiveness of services
  • Develop team objectives and measure and report performance using key performance indicators
  • Establish non containerized cargo budgets and manage costs to align with budgets
  • Approve a training plan that meets all necessary requirements for each activity and job within scope
  • Actively collaborate with peers in other port workstreams to deliver best possible service delivery solutions
  • Create a continuous improvement culture
  • Ensures team is trained to KSA and international standards with required certifications and diplomas
  • Manages employee performance issues including training, appraisals, discipline, and grievances.
  • contributes to and develops relationships with all suppliers and related port users
  • Develops self and always maintains knowledge in relevant field.



  • Bachelor’s Degree in business administration, Supply Chain & Logistics or equivalent    
  • Minimum 20 years in non-containerized operational roles with 5 years in management positions.
  • The position requires a professional standard of knowledge to lead teams through functional/general expertise in GC operations as well as broad management skills.
  • Proven experience in safety, cost, and productivity improvement as well as design and implementation of new operation procedure for continuous improvement
  • Strong communication skills including ability to communicate across the organization and stakeholders
  • Excellent analytical skills.
  • Effective negotiation and conflict resolution skills.
  • Ability to provide leadership, obtain cooperation and promote a team environment to meet objectives.
  • Fluent in English and preferably Arabic speaking
  • University degree   

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